I've been involved in lots of types of businesses and see the same bad decisions made thru lazy thinking, emotion and unilateral decision making, especially in project teams where the decisions can be far reaching and long term.
Examples I have seen. The project manager who says "let's not give them that option, it's too hard and they dont deserve it anyway". Being both unilateral and letting their emotional baggage influence their thinking.
The senior technical people discussing an issue at the coffee machine, making a decision when they haven't examined all the options and certainty haven't done a pros and cons analysis or involved those affected by it. Instead they indulge in an "infomal" discussion, they allow themselves to be lazy and unstructured, a recipe for a bad decision.
I see this constantly and it makes me sick to the stomach. The companies bottom line and front line staff suffer and thru them the general public too.
In my experience, companies that dont engage in laziness and power tripping of this nature are the exception not the rule.
If you see it, I encourage you to speak up, although it's hard to take on the elephant in the room without being trodden on.
